Refund and Returns Policy

Returns & Refunds Policy – Global Demands by Alyana (UAE)

We aim to provide every UAE customer with a smooth, worry-free shopping experience. Please read our return and refund terms below:

1. Eligibility for Returns (UAE Orders Only)

  • Items must be returned within 7 days of delivery within UAE.
  • Products must be unused, sealed, and in original packaging.
  • Opened perfumes, skincare, or personal-use items cannot be returned unless defective.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos and details. We will arrange a replacement or refund within UAE.

3. Refund Process

  • Once approved, refunds will be processed to your original UAE payment method within 5–7 business days.
  • Delivery charges are non-refundable, except for incorrect or damaged orders.

4. Exchange Policy

Exchanges are available for eligible UAE orders of the same or higher value (price difference to be paid by the customer).

5. How to Request a Return or Refund

📧 info@globaldemands.com
📱 WhatsApp: +971 0507822304
Provide your order number, issue details, and images (if applicable).

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